QUESTIONS AND ANSWERS

1. What do I need to borrow movies at Filmoteket?

a) First, check if your local library is associated with the service. Here you find a list of libraries that are connected to Filmoteket. This list is updated continuously.

b) If you find your library in the overview, you can create an account at Filmoteket.

c) You will need the library card number and the PIN code from your library card to create an account at Filmoteket. (PS: Your library card must be linked to the national lånerregisteret. Please contact your local library for this.)

 

2. How do I create an account at Filmoteket?

a) You create an account at this page at Filmoteket

b) Library card number: Enter your library card number. You can find this under the barcode on your library card.

c) PIN code: A 4-digit code is associated with your library card. Unsure of your PIN code? You can retrieve and change it at Biblioteksøk here.

d) Click 'Confirm'

e) Library: Your local library is automatically chosen.

  • Are you informed that your library card is correct, but belongs to a library that does not offer Filmoteket? In that case, incorrect/outdated information may remain in the national loan register. To view and possibly change your home library, log in to Biblioteksøk here.
  • Click on the menu in the upper right corner, then 'my profile'. Here you can see and possibly change your home library. (You must be associated with a library before you can select it as your home library. It happens when you borrow something there, or if the library registers you as an active borrower.)

  • Can't change your home library? Contact your current home library.

f) Name of the library card's owner/ holder: This is what you want your card to be called. This is useful if you have several library cards in your household added to the same account. 

g) Email: Enter the email address you want to use as your username at Filmoteket.

h) Password: Create a personal password.

i) Confirm password: Re-enter your password to prevent misspellings.

j) Newsletter: Click this box if you want to receive newsletters from Filmoteket. You can also sign up for the newsletter here.

k) Confirm your email address by clicking on the link in the email sent to you from Filmoteket. 

 

3. I haven’t received an email after registration to confirm my account

a) Check the spam folder in your email inbox.

b) Still haven’t found it? Contact us at filmoteket@norgesfilm.no and we will help you. 

 

4. I don’t have a library card, what do I do?

a) You can get a library card by contacting your local library*

* In March 2020, it became possible to create a digital national library card. You can obtain this card at Nasjonalbiblioteket here. 

This service requires that you identify yourself using ‘ID-Porten’ (MinID, BankID, etc). When this is done, contact your local library (via the library’s website or ie. Facebook page) so they can connect you to the national library register and, if necessary, assist in registering the library as your local library.

b) Note that you can only borrow movies through the library registered as your local library.

 

5. I can’t get my library card authenticated. What do I do? 

a) Do you have the correct local library, llibrary card number and PIN code, but are still having trouble registering? Try to update / change your PIN code by logging in to Biblioteksøk here.

 

6. How can I change my library?

Do you already have an active account at Filmoteket, but want to change which library your library card is linked to?

a) First you have to change your desired homelibrary at Biblioteksøk.

  • Click on the menu in the upper right corner, then 'my profile'. Here you can see and possibly change your home library. (You must be associated with a library before you can select it as your homelibrary. It happens when you borrow something there, or if the library registers you as an active borrower.)

b) The library is automatically updated in 'my page' at Filmoteket the next time you borrow a film.

 

7. I have a new library card. How do I add it to my account on Filmoteket?

a) Log in to Filmoteket. Go to 'account' and 'account info'.

b) Press 'Add library card'.

If you have several people in your household who have library cards, these can be added to the same user if desired.

 

8. How many movies can I borrow per month?

a) It is your local library that determines how many movies you can borrow each month. 

b) When logged in to Filmoteket, you can easily see how many loans you have left the current month. 

c) Your library sets a limit on the total number of film loans offered to all loaners each month. If your library reaches the limit, the library will automatically get a reminder notification. If the library chooses not to increase the limit, unfortunately you cannot borrow more films that month, even if you have not used up your individual loans.

 

9. Is it possible to test playback? 

Yes, to ensure working playback, play this trailer. If this works, playback for all films should work accordingly.

 

10. How long do I have access to the movie I have borrowed?

a) When you have borrowed a movie, you can watch it as many times as you like for 48 hours. 

 

11. Can I watch movies at Filmoteket abroad? 

a) The movies at Filmoteket are licensed for viewing in Norway only.

b) It is only possible to watch movies if you have a Norwegian IP address. 

 

12. Can the movies be used for educational purposes? 

a) The movies at Filmoteket can only be used for private viewings. 

b) Schools are requested to contact Filmrommet.

 

13. How is Filmoteket’s privacy policy?

You can read our privacy policy here. 

 

14. How do I delete my account?

Follow these steps to delete your account:

Log in -> Account -> Account info -> Delete your account -> Yes, delete my account.

Please note that by deleting your Filmoteket account, you will no longer be able to use Filmoteket with this account. Favorites, history and other user data will no longer be available.

 

15. Is it possible to download the movies?

a) No, the movies at Filmoteket cannot be downloaded, and you are therefore dependent on Internet connection to watch the movies. 

 

16. What are the bandwidth requirements for watching movies at Filmoteket? 

a) You should have an Internet connection with a minimum of 10 Mbit/s. 

b) Feel free to test your Internet speed at e.g. www.fast.com.

 

17. Does Filmoteket have its own app?

a) Yes, Filmoteket has both an app for Android and iOS. The app can be downloaded for free from the Google Play Store and the App Store.

 

18. Which devices are supported at Filmoteket?

a) We recommend using the latest version of the following browsers: Chrome, Firefox, Edge and Safari.

b) iPhone / iPad: Download Filmoteket's app in the App Store or use Safari. On iOS 12+ (and up) and iPadOS 13+ you have to use Safari 9+. Older iOS/iPadOS versions unfortunately do not work due to lack of DRM support. It is possible to use Airplay and Chromecast (only via app). Read more about Airplay under point 20.

c) Mac: On Mac OS 10.11+ (and newer) you can use Safari 9+, Google Chrome and Firefox browsers. When using Safari, Airplay is supported. To use Chromecast, the Google Chrome browser is supported. (Read more about Airplay and Chromecast under point 20.)

d) Android: Download Filmoteket's app in the Google Play Store or use a web browser. For browser we recommend using Chrome on Android with OS 8.0 +. Playback on older OS versions may work, but is not recommended.

e) Smart TV: Have limited support, and must be tested on each device. On newer LG TV (w / WebOS) and Samsung (Tizen OS) you can use the built-in browser for movie playback. We recommend that you check if your TV has built-in Airplay and/or Chromecast to cast to external units. Alternatively, connect your player to a PC,  Android TV-box, Google Chromecast or Apple TV.

f) The following phones may experience problems: 

  • Newer Huawei phones with EMUI 10.1+ user interface are not supported. Example Huawei P40.
  • OnePlus OxygenOS 12 has issues when using Chromecast, use Chrome browser for casting. 

 

19. How do I activate subtitles? 

a) If subtitles are not activated automatically, you can do this manually by clicking the text icon.

 

20. How do I use Chromecast or Airplay to watch a movie? 

Google Chromecast 

a) Filmoteket uses a player compatible with Chromecast. You can find a quick guide on Google’s help pages for Chromecast. 

b) Download Filmoteket's app in the Google Play Store or App Store. Start playing the movie you want to watch and tap the Chromecast icon to cast the movie to your TV or other device.

c) If you don’t see the Chromecast icon in the player, you may want to restart both the Chromecast device and the Chrome browser.

d) You'll find a guidance for how to activate Chromecast in Microsoft Edge Chromium by clicking here. 

e) To be able to use Chromecast on Android, you must have OS 7.0 +.

 

Apple Airplay

f) Airplay is supported on Apple TV HD (and newer models). Airplay may work on older Apple TV models, but we cannot guarantee this. Airplay can also work fine on smart TVs with built-in Airplay, but we cannot guarantee this.

g) Not sure which Apple TV model you have? Identify your Apple TV model at Apple's help page here.

h) You can find a guide on Apple’s Airplay help pages here.

i) Download Filmoteket's app in the App Store. Start playback of the movie you want to watch and press the Airplay icon to transfer the movie to your TV or other device.

j) Tip: Sometimes you have to manually turn on subtitles on iPhone, iPad and Mac. This is done by clicking the tool icon on the bottom right of the player and activating subtitles.

 

21. Which company has developed Filmoteket?

a) Norgesfilm As has developed the library streaming service Filmoteket. The company has worked closely with a resource group consisting of the libraries Deichman, Sølvberget (Stavanger), Bergen, Kristiansand and Lindesnes.

b) Norgesfilm was one of the first companies in Norway to start streaming movies via the Internet, and has been developing and providing streaming services in the Nordic countries since the year 2000. 

 

22. Who decides the selection of movies?

a) Filmoteket’s editorial staff selects the movies in collaboration with the libraries. 

Published: 06/02/2020   Last updated: 26/04/2024