QUESTIONS AND ANSWERS

1. What do I need to borrow movies at Filmoteket?

a) First, check if your local library is associated with the service. Here you find a list of libraries that are connected to Filmoteket. This list is updated continuously.

b) If you find your library in the overview, you can create an account at Filmoteket.

c) You will need the library card number and the PIN code from your library card to create an account at Filmoteket. If you are connected to a Deichman-library you need to use your Deichman-password.
(PS: Your library card must be linked to the national lånerregisteret. Please contact your local library for this.)

 

2. How do I create an account at Filmoteket?

a) You create an account here. 

b) Library card number: Enter your library card number. You can find this under the barcode on your library card.

c) PIN code/ password: A 4-digit code or a password is associated with your library card. Unsure of your PIN or password? You can retrieve and change it here.  If you have a Deichman library card, enter your password.

d) Click 'Confirm'

e) Library: Your local library is automatically chosen.

  • Are you informed that your library card is correct, but belongs to a library that does not offer Filmoteket? In that case, incorrect/outdated information may remain in the national loan register. To view and possibly change your home library, log in HERE.
  • Click on the menu in the upper right corner, then 'my profile'. Here you can see and possibly change your home library. (You must be associated with a library before you can select it as your home library. It happens when you borrow something there, or if the library registers you as an active borrower.)

  • Can't change your home library? Contact your current home library.

f) Name of the library card's owner/ holder: This is what you want your card to be called. This is useful if you have several library cards in your household added to the same account. 

g) Email: Enter the email address you want to use as your username at Filmoteket.

h) Password: Create a personal password.

i) Confirm password: Re-enter your password to prevent misspellings.

j) Newsletter: Click this box if you want to receive newsletters from Filmoteket. You can also sign up for the newsletter here.

k) Confirm your email address by clicking on the link in the email sent to you from Filmoteket. 

 

3. I haven’t received an email after registration to confirm my account

a) Check the spam folder in your email inbox.

b) Still haven’t found it? Contact us at filmoteket@norgesfilm.no and we will help you. 

 

4. I don’t have a library card, what do I do?

a) You can get a library card by contacting your local library*

* In March 2020, it became possible to create a digital national library card. You can obtain this card here. 

This service requires that you identify yourself using ‘ID-Porten’ (MinID, BankID, etc). When this is done, contact your local library (via the library’s website or ie. Facebook page) so they can connect you to the national library register and, if necessary, assist in registering the library as your local library.

b) Note that you can only borrow movies through the library registered as your local library.

 

5. I can’t get my library card authenticated. What do I do? 

a) Do you have the correct local library, llibrary card number and PIN, but are still having trouble registering? Try to update / change your PIN by logging in here. If you are connected to a Deichman-library, you can update/change your password here.

 

6. How can I change my library?

Do you already have an active account at Filmoteket, but want to change which library your library card is linked to?

a) First you have to change your desired homelibrary HERE.

  • Click on the menu in the upper right corner, then 'my profile'. Here you can see and possibly change your home library. (You must be associated with a library before you can select it as your homelibrary. It happens when you borrow something there, or if the library registers you as an active borrower.)

b) The library is automatically updated in 'my page' at Filmoteket the next time you borrow a film.

 

7. How many movies can I borrow per month?

a) It is your local library that determines how many movies you can borrow each month. 

b) When logged in to Filmoteket, you can easily see how many loans you have left the current month. 

 

8. How long do I have access to the movie I have borrowed?

a) When you have borrowed a movie, you can watch it as many times as you like for 48 hours. 

 

9. Can I watch movies at Filmoteket abroad? 

a) The movies at Filmoteket are licensed for viewing in Norway only.

b) It is only possible to watch movies if you have a Norwegian IP address. 

 

10. Can the movies be used for educational purposes? 

a) The movies at Filmoteket can only be used for private viewings. 

b) Schools are requested to contact Filmrommet.

 

11. How is Filmoteket’s privacy policy?

a) You can read our privacy policy here. 

 

12. Is it possible to download the movies?

a) No, the movies at Filmoteket cannot be downloaded, and you are therefore dependent on Internet connection to watch the movies. 

 

13. What are the bandwidth requirements for watching movies at Filmoteket? 

a) You should have an Internet connection with a minimum of 10 Mbit/s. 

b) Feel free to test your Internet speed at e.g. www.fast.com.

 

14. Which devices are supported at Filmoteket?

a) We recommend using the latest version of the following browsers: Chrome, Firefox, Edge and Safari.

c) iPhone / iPad: On iOS 12+ and iPadOS 13+ you have to use Safari. Older iOS/iPadOS versions unfortunately do not work due to lack of DRM support. It is possible to use Airplay. (Read more about Airplay under point 16.)

d) Mac: On Mac OS 10.11+ (and newer) you can use Safari, Google Chrome and Firefox browsers. When using Safari, Airplay is supported. To use Chromecast, the Google Chrome browser is supported. (Read more about Airplay and Chromecast under point 16.)

e) Android: We recommend using Chrome on Android with OS 7.0 +. Samsung Internett 12+ also works. Playback on older OS versions may work, but is not recommended. (Newer Huawei phones with EMUI 10.1+ user interface are not supported. Example Huawei P40)

f) Smart TV: On newer LG TV (w / WebOS) you can use the built-in browser for movie playback. Navigation via remote control is easy via buttons and / or scroller. Also on newer Samsung TVs (w / Tizen OS) the built-in browser should work well for playback. Other Smart TV OS have not been tested.

g) Feel free to test a trailer first. If the trailer plays smoothly, you can be assured that your device supports the movies at Filmoteket.

 

15. How do I activate subtitles? 

a) If subtitles are not activated automatically, you can do this manually by clicking the text icon.

 

16. How do I use Chromecast or Airplay to watch a movie? 

Google Chromecast 

a) Filmoteket uses a player compatible with Chromecast. You can find a quick guide on Google’s help pages for Chromecast. 

b) If you don’t see the Chromecast icon in the player, you may want to restart both the Chromecast device and the Chrome browser.

c) You'll find a guidance for how to activate Chromecast in Microsoft Edge Chromium by clicking here. 

d) To be able to use Chromecast on Android, you must have OS 7.0 +.

e) Chromecast does not yet work on iPhone and iPad (iOS and iPadOS). 

 

Apple Airplay

f) Airplay is supported on Apple TV HD (and newer models). Airplay may work on older Apple TV models, but we cannot guarantee this. Airplay can also work fine on smart TVs with built-in Airplay, but we cannot guarantee this.

g) Not sure which Apple TV model you have? Identify your Apple TV model HERE.

h) You can find a guide on Apple’s Airplay help pages.

i) Tip: Sometimes you have to manually turn on subtitles on iPhone, iPad and Mac. This is done by clicking the tool icon on the bottom right of the player and activating subtitles.

 

17. Which company has developed Filmoteket?

a) Norgesfilm As has developed the library streaming service Filmoteket. The company has worked closely with a resource group consisting of the libraries Deichman, Sølvberget (Stavanger), Bergen, Kristiansand and Lindesnes.

b) Norgesfilm was one of the first companies in Norway to start streaming movies via the Internet, and has been developing and providing streaming services in the Nordic countries since the year 2000. 

 

18. Who decides the selection of movies?

a) Filmoteket’s editorial staff selects the movies in collaboration with the libraries.