QUESTIONS AND ANSWERS

1. What do I need to borrow movies at Filmoteket?

  • First, check if your local library is associated with the service. Here you find a list of libraries that are connected to Filmoteket. This list is updated continuously.

  • If you find your library in the overview, you can create an account at Filmoteket.

  • You will need the library card number and the PIN code from your national library card to create an account at Filmoteket. 

 

2. How do I create an account at Filmoteket?

  • You create an account here. 

  • Email: Enter the email address you want to use as your username at Filmoteket.

  • Password: Create a personal password.

  • Confirm password: Re-enter your password to prevent misspellings.

  • Library card display name: This is what you want your card to be called. This is useful if you have several library cards in your household added to the same account. 

  • Select library: Select your local library from the list. Unsure which one to select? You can find the correct one by visiting the website for national library cards. 

  • Library card number: Enter your library card number. You can find this under the barcode on your library card.

  • PIN code: A 4-digit code is associated with your library card. Unsure of your PIN? You can retrieve and change it here. 

  • Newsletter: Click this box if you want to receive newsletters from Filmoteket. You can also sign up for the newsletter here. 

  • Confirm your email address by clicking on the link in the email sent to you from Filmoteket. 

 

3. I haven’t received an email after registration to confirm my account

  • Check the spam folder in your email inbox.

  • Still haven’t found it? Contact us at filmoteket@norgesfilm.no and we will help you. 

 

4. I don’t have a library card, what do I do?

  • You can get a library card by contacting your local library*

  • * In March 2020, it became possible to create a digital national library card. You can obtain this card here. 

    • This service requires that you identify yourself using ‘ID-Porten’ (MinID, BankID, etc). When this is done, contact your local library (via the library’s website or ie. Facebook page) so they can connect you to the national library register and, if necessary, assist in registering the library as your local library.

    • Note that you can only borrow movies through the library registered as your local library.

 

5. I can’t get my library card authenticated. What do I do? 

  • If you get the message “Library card authentication failed. Please try again”, it might be because you tried to add the wrong library as your local library. 

  • By clicking here you can see which library is registered as your local library. 

  • Do you have the correct local library, llibrary card number and PIN, but are still having trouble registering? Try to update / change your PIN by logging in here.

 

6. How many movies can I borrow per month?

  • It is your local library that determines how many movies you can borrow each month. 

  • When logged in to Filmoteket, you can easily see how many loans you have left the current month. 

 

7. How long do I have access to the movie I have borrowed?

  • When you have borrowed a movie, you can watch it as many times as you like for 48 hours. 

 

8. Can I watch movies at Filmoteket abroad? 

  • The movies at Filmoteket are licensed for viewing in Norway only.

  • It is only possible to watch movies if you have a Norwegian IP address. 

 

9. Can the movies be used for educational purposes? 

  • The movies at Filmoteket can only be used for private viewings. 

  • Schools are requested to contact Filmrommet.

 

10. How is Filmoteket’s privacy policy?

 

11. Is it possible to download the movies?

  • No, the movies at Filmoteket cannot be downloaded, and you are therefore dependent on Internet connection to watch the movies. 

 

12. What are the bandwidth requirements for watching movies at Filmoteket? 

  • You should have an Internet connection with a minimum of 10 Mbit/s. 

  • Feel free to test your Internet speed at e.g. www.fast.com.

 

13. Which devices are supported at Filmoteket?

  • You can watch the movies whenever and wherever you want, as long as you are connected to the Internet.

  • You do not need to download a separate app to watch the movies on tablets and smartphones.

  • iPhone / iPad: On iOS 11.2 (and newer) you have to use Safari. Older iOS versions unfortunately do not work due to lack of DRM support.

  • Android: We recommend using Chrome.

  • We generally recommend using the latest version of the following browsers: Chrome, Firefox, Edge and Safari. (Firefox have to accept Widevine plugins.

  • Smart TV: Our movies play on most Smart TVs. On Samsung TVs (Tizen OS), the embedded browser should work well for viewing the movies.Other Smart-TVs are not tested. 

  • Feel free to test a trailer first. If the trailer plays smoothly, you can be assured that your device supports the movies at Filmoteket.

 

14. How do I activate subtitles? 

  • If subtitles are not activated automatically, you can do this manually either by clicking the text icon (in full screen mode) or the gear icon in the right corner of the player. 

 

15. How do I use Chromecast or Airplay to watch a movie? 

Google Chromecast 

  • You can find a quick guide on Google’s help pages for Chromecast. 

  • Filmoteket uses a player compatible with Chromecast. Read more about options on Google's help pages.

  • Filmoteket uses a player from Bitmovin. They have their own test page for Chromecast. 

  • If you don’t see the Chromecast icon in the player, you may want to restart both the Chromecast device and the Chrome browser.

  • You'll find a guidance for how to activate Chromecast in Microsoft Edge Chromium by clicking here. 

 

Apple Airplay

  • You can find a guide on Apple’s Airplay help pages.

  • Tip: Sometimes you have to manually turn on subtitles on iPhone, iPad and Mac. This is done by clicking the tool icon on the bottom right of the player and activating subtitles.

 

16. Which company has developed Filmoteket?

  • Norgesfilm As has developed the library streaming service Filmoteket. The company has worked closely with a resource group consisting of the libraries Deichman, Sølvberget (Stavanger), Bergen, Kristiansand and Lindesnes.

  • Norgesfilm was one of the first companies in Norway to start streaming movies via the Internet, and has been developing and providing streaming services in the Nordic countries since the year 2000. 

 

17. Who decides the selection of movies?

  • Filmoteket’s editorial staff selects the movies in collaboration with the libraries.